Adding Value to FM Hiring With a Holistic Background Check

Every organisation wants to create a safe, trustworthy environment for its people. While things like security systems and solid infrastructure help, the real impact often comes from the people on the ground, especially those in facilities management.

These frontline workers are not just responsible for keeping things running smoothly. They also play a big role in shaping the day-to-day experience of everyone on-site, whether it’s staff, students, or visitors. That’s why it’s important not just to hire people who know how to do the job, but people you can trust.

Why the Right FM Hire Matters More Than You Think

Think about it: your FM team has access to just about every part of your building. They’re responsible for maintaining safety, security, and cleanliness—and they’re often the first to notice when something’s off.

So yes, it’s worth investing time and money into finding the right people. Because when it comes to safety, prevention is always more affordable—and more effective—than damage control.

How FM Hiring Has Evolved

Not too long ago, roles in facilities management were seen as simple, manual labour. But today, that couldn’t be further from the truth. These jobs now require real skill, awareness, and accountability.

Thanks to technology, both job seekers and recruiters have better tools to find the right match. People can look for roles that align with their skills and goals, and companies can search more precisely for candidates who meet their needs.

Clear Job Descriptions Help Everyone

One of the easiest ways to improve your hiring process? Write better job descriptions.

A clear, honest job listing doesn’t just help you attract the right candidates—it also sets the tone for your expectations. Include the basics like daily responsibilities and physical demands, but also add any specific skills, equipment knowledge, or certifications you need.

And yes, include mention of background checks up front. It builds transparency and filters in people who understand the importance of the role.

Why You Should Call Those References

When someone applies to your FM team, references aren’t just a box to check. They can tell you a lot about the kind of person you’re bringing in.

Professional references can confirm someone’s reliability and work ethic. Character references can give insight into how someone handles responsibility, stress, and teamwork. Together, they give you a more complete picture than any interview can.

Don’t Cut Corners on Background Checks

In roles like FM, where people are trusted with physical spaces, assets, and even personal safety, it’s non-negotiable to dig deeper.

Here’s what a solid background check should include:

• Criminal record check
• Drug testing
• Residential address verification
• Past employment validation

 

If someone has a record, understand the context—what happened, how long ago, and what’s changed since then. And even after hiring, it’s a smart move to keep records updated regularly. Safety is an ongoing responsibility.

Appreciation Goes a Long Way

Once you’ve hired the right people, the next challenge is keeping them. FM is all about teamwork—and it’s easy for these critical players to feel overlooked.

Small gestures of appreciation can make a big difference. Consider things like:

• Performance bonuses
• Handwritten thank-you notes
• Spotlighting great work in team meetings
• Thoughtful, non-monetary gifts

 

When people feel seen and valued, they stick around. And over time, that loyalty builds a stronger, more reliable FM team.

Hiring for facilities management isn’t just about ticking boxes. It’s about being thoughtful, thorough, and committed to building a safe, trustworthy team. When you invest in the process—from the job post to the background check to how you treat your team—you don’t just get better hires. You build a culture of safety, trust, and long-term success.

If you’re ready to take your FM hiring practices to the next level, we’re here to help.